Port Pickup

DURATION: 30 minutes from Cruise Agent Kiosk to Whare Kaitiaki - guests may be delayed so keep time accordingly

RATIOS: 1:20

PROVISIONS: Escort to Whare Kaitiaki

Gaining Port access:

The following MUST be completed at least 3 days before the event to perform a Port Pickup

Complete the Port of Tauranga Site Induction - Port of Tauranga Site Induction
Send a copy of your Driver License to Oceanna, and follow up that she has forwarded it to the cruise agent

Things needed for Port pickup:

You need to wear closed footwear and a hi-viz uniform or vest - no singlets, only tees or long-sleeve.
You need your Driver License to enter the port. No ID, no entry.

Things to note:

A very careful process that provides the opportunity to address any issues before reaching base.
You need to be through the Port gate and at the cruise agent kiosk at the time indicated for Port Pickup. Allow 15 minutes ahead of time to park up, get what you need to enter the port, and walk to the cruise agent kiosk.
You typically have 30 minutes to collect your guests and escort them to Mauao. So take your time, unless you are delayed due to cruise issues.
If any guests drop off before you reach the Whare Kaitiaki, you must inform the Kaimahi AND the cruise agent (via text)

Receiving the guests:

Enter the Port gate showing your ID. You sometimes need to assist the guard with finding your name. Knowing which cruise agent helps (listed in roster spreadsheet).
Arrive at the cruise agent kiosk and check in with the agent.
Receive final numbers from cruise agent and any additional instruction.
Relay final numbers through to the team back at the Whare Kaitiaki.
Receive the tour sign from the cruise agent and clearly display it.
Receive your guests. They are generally released from the ship at the same time and will have a sticker on their chest with the tour number. Be attentive and group your guests together in a safe area that doesn't obstruct the path.
Receive and count the tickets. For IDNZ, you need to collect their whole ticket; for PPG, you need to collect the stub of the ticket. If any issues, consult the cruise agent.
Introduce yourself, the organisation and the tour experience, and escort them outside the Port gate.
Group everyone together outside the Port gate, out of the sun for briefing - COUNT OFF

Briefing the guests:

Introduce yourself, the organisation and the tour experience again
Brief them on tour expectations from start to finish (A)
Discuss any physical/medical barriers (B)
Relay any concerns back to our Kaimahi
Escort them to the Hoe Aroha area - COUNT OFF
On a busy day, you may need to regroup and do a count-off at the other end of the Salisbury carpark.

Kōrero at the Hoe Aroha shed:

Invite them to take a seat or use the bathroom if needed
Take time to share some kōrero about the waka ama, our voyaging heritage, and the club.
Escort them to the Whare Kaitiaki - COUNT OFF

COMPLETE

Ask whether they have medical concerns or injuries that may affect their experience, especially after discussing what to expect on the tour.
Discuss those issues with the guests asking how much it affects them, how to manage it, and what we can do to help manage it.
Ask if they still feel comfortable participating in the tour and provide modifications we can implement should their issue become a problem.
You can get a good gauge during the walk to Mauao on their ability to participate.
Ultimately, it is our responsibility to make decisions with the guests' best interests - health, safety, comfortability, enjoyment - in mind.